Terms of Service

Welcome to OpenbooQ Marketing Hub. By accessing or using our website, mobile application, or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all users of OpenbooQ, including homeowners seeking roofing services, contractors in our network, and visitors to our website. We reserve the right to update these terms at any time, with changes taking effect immediately upon posting.

• You must be at least 18 years old to use our services
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You agree to use our services only for lawful purposes

OpenbooQ operates as a digital marketplace connecting homeowners with pre-vetted, certified roofing contractors. Our platform provides transparent pricing, project management tools, and quality assurance throughout the roofing process.

• Contractor matching and vetting services
• Transparent pricing calculations with no hidden fees
• Project management and communication tools
• Quality assurance and warranty administration
• Customer support throughout the project lifecycle
• Dispute resolution and mediation services

We charge a transparent service fee on completed projects, disclosed in full on your detailed quote before you sign. This fee covers our platform services, quality assurance, warranty backing, and customer support.

Our pricing model is built on radical transparency. Unlike traditional contractors who hide costs and layer on commissions, we show you a detailed quote broken out by materials, labor and tax before you sign, with our service fee disclosed on it.

• Material costs are shown at actual wholesale prices
• Labor costs are transparent and competitive
• Our service fee is clearly displayed on your quote
• No hidden fees, markups, or surprise charges
• Payment is processed securely through our platform
• Funds are held in escrow until project milestones are met

Payment terms are clearly outlined in your project agreement. We typically require a small deposit to begin work, with the majority of payment due upon satisfactory completion. All payments are processed through secure, encrypted channels.

We stand behind every project with our comprehensive 25-year workmanship warranty, in addition to manufacturer warranties on all materials. This dual protection ensures your investment is protected.

• Workmanship defects for 25 years from completion
• Material defects per manufacturer warranty terms
• Leak repairs at no cost during warranty period
• Annual inspection services included
• Emergency repair response within 24 hours
• Full warranty transferability to new homeowners

To maintain warranty coverage, routine maintenance as outlined in your warranty documentation is required. We provide clear maintenance guidelines and reminder services to help protect your investment.

Every contractor in our network undergoes rigorous vetting before approval and continuous monitoring throughout their partnership with OpenbooQ. We maintain high standards to ensure quality and reliability.

• Valid state licensing and local permits
• Comprehensive liability and workers compensation insurance
• Minimum 5 years of roofing experience
• Background checks and reference verification
• Ongoing performance monitoring and customer feedback
• Commitment to our quality standards and processes

While we carefully vet our contractors, the contractual relationship for your roofing work is between you and the contractor. OpenbooQ facilitates the connection and provides oversight, but the contractor is responsible for the actual work performed.

OpenbooQ maintains comprehensive insurance coverage and requires the same from all network contractors. This multi-layered protection ensures all parties are covered in the unlikely event of issues.

• General liability insurance up to $2 million per occurrence
• Workers compensation coverage for all workers
• Professional liability insurance for platform services
• Cyber liability protection for data security
• Errors and omissions coverage for service delivery
• Additional coverage through contractor insurance requirements

OpenbooQ's liability is limited to the service fees paid for platform services. Contractors maintain primary liability for workmanship and materials. Our role is to facilitate connections and provide oversight, not to perform roofing work directly.

We take your privacy seriously and implement enterprise-grade security measures to protect your personal information. Our data practices are transparent and designed to give you control over your information.

• End-to-end encryption for all sensitive data
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Strict access controls and employee training
• GDPR and CCPA compliance where applicable
• Clear data retention and deletion policies

For complete details on how we collect, use, and protect your information, please review our Privacy Policy. We never sell your personal information to third parties and only share data as necessary to provide our services.