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Online nowThe fastest way to get answers to common questions — pricing, scheduling, what's included, how the process works.
Our chat assistant is AI, available 24/7. For complex or situational questions, the phone is better.
Help Center
How can we help?
Search our knowledge base, browse common questions, or reach a real roofer. Whatever stage you're at — shopping, mid-project, or post-install — the answer's here.
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What do you need help with?
Three quick lanes to get you to the right answer fast.
Frequently asked questions.
Fast answers to the questions we hear most. Still stuck? The contact options are right below.
General Questions
3 questionsProcess & Installation
3 questionsWarranty & Support
2 questionsPricing & Payment
2 questionsInsurance & Claims
1 questionStorm Damage & Insurance
Got storm damage? Your insurance may cover it.
OpenbooQ doesn't work directly with adjusters — but getting our transparent, line-itemed quote before you file helps the whole process. Adjusters use the same QuickMeasure-style pricing we do, so the math reconciles cleanly — and filing your claim with our quote in hand means your carrier sees the actual cost of the work from the start, which can speed things up.
How it works
- Get an OpenbooQ quote first. Free, line-itemed, in about 30 minutes — documenting the real cost of the work.
- File your claim with our quote in hand. Submit it to your carrier at the time of filing, along with photos of the damage, so they see the actual repair cost from the start.
- Your insurer reviews & settles with you. Having the real numbers up front can speed the whole process along.
Still Need Help?
Reach a real roofer.
Three ways to get in touch — and we're honest about which is which.
Call a Roofer
Business hoursFor anything specific or nuanced — your roof situation, an active project, insurance questions. A real roofer picks up, not a call center.
A real human who's actually been on a roof — available during business hours, Mon–Sat.
Email Us
Always openFor detailed questions where you want documentation, or anything that's better with attachments — photos, estimates, paperwork.
Use the form below or email us directly. We reply within one business day.
Support by the Numbers
Our commitment to exceptional customer service is reflected in our performance metrics and customer feedback.
< 2 min
Average Response Time
Live chat and phone support
100%
Customer Satisfaction
Based on support interactions
24/7
Emergency Support
Always available when you need us
1,000+
Issues Resolved
This year alone
Multi-Channel Support
Reach us through chat, phone, email, or video call
Expert Team
Certified roofing specialists with 10+ years experience
Proactive Monitoring
We track your project and reach out before issues arise
Follow-up Guarantee
We ensure your issue is completely resolved
"The support team at OpenbooQ went above and beyond. When we had questions about our warranty claim, they walked us through every step. Exceptional service that made a stressful situation much easier."
Sarah Chen
Homeowner, Memphis TN
5.0 out of 5 stars
Our Support Commitment
We Don't Just Fix Problems, We Prevent Them
Our proactive support approach means we monitor your project, anticipate potential issues, and reach out with solutions before problems impact your experience. That's the OpenbooQ difference.
Send a Message
Have a specific question?
Fill out the form and a real OpenbooQ roofer gets back to you within one business day.
Quick Response
Within one business day
Real Roofers
Not a call center
Secure & Private
Your information is protected
Ready to Get Started?
Don't let roofing questions hold you back. Our expert team is here to guide you through every step of your roofing journey with transparent pricing and transparent advice.
3-Year Warranty
No Hidden Fees
24/7 Support
